The Customer Team Support Coordinator role is an administration role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.
The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.
This is an initial 6-month contract, with the potential to extend!
Main Responsibilities:
1. Banking and invoice management
2. Raise incidents with ticket management system
3. Respond professionally to customer emails/letters
4. Maintain accurate records of interactions, applications and transactions
The successful candidate will have excellent organisational skills and experience in analysing and preparing reporting data. Excellent working environment with hybrid working model -3 days a week in the office!
The role is inside IR35 and the hourly rate is £17.12ph (£30k annual salary equivalent).
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