Tesco Royal Tunbridge Wells, England, United Kingdom
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Join to apply for the One Stop - Customer Service Assistant role at Tesco
Tesco Royal Tunbridge Wells, England, United Kingdom
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Join to apply for the One Stop - Customer Service Assistant role at Tesco
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing the training received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring accurate clocking in and out at the start and end of shifts.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
* Following the 'think 25' policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Working in a clean, tidy, and organized manner, keeping aisles clear.
* Potentially running the shift in the absence of a Shift Leader or Store Manager.
* Following all training to keep everyone safe and legal.
* If applicable, duties include operating the Post Office, which requires passing a background check; failure to pass may result in withdrawal of the job offer.
Flexible Working
We understand that life looks different for everyone. We welcome conversations about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, and more.
As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, servicing our stores from three distribution centers.
We are committed to inclusivity and accessibility in our recruitment process. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your country’s school leaver’s age here.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including shared deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted health plans and exclusive retailer deals
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance and Private Medical Insurance (if applicable)
* Flexible working options
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