Join to apply for the Programme Lead (12 Month FTC) role at Echo Managed Services
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Job Title Programme Lead (12 Month FTC)
Location Walsall
Salary Competitive
Hours 37 hours per week
Are you a dynamic leader with a passion for driving innovation and excellence? Join Echo Managed Services, part of the South Staffordshire group, as our Programme Lead! You'll spearhead transformative projects, manage top-tier client relationships, and optimize processes for peak performance. If you're ready to make a significant impact in a forward-thinking organization that values collaboration, integrity, and continuous improvement, we want to hear from you!
Who We Are
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role
* Lead and manage a team of Workstream leads across the Implementation programme.
* Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities.
* Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs.
* Manage client relationships and escalations.
* Maintain high-level plans and ensure workstream plans support the high-level plan.
* Support financial forecasting through timesheet controls and forecasting spend against targets.
* Create and maintain performance dashboards to monitor KPIs, such as defect rates.
* Review communication plans across workstreams and wider teams to ensure alignment on shared goals.
* Build relationships with key stakeholders to support clear expectation setting.
* Provide impact analysis and context for decisions presented at the programme board to enable swift decision-making.
* Review and optimise current ways of working across all streams, including automation to reduce activity time.
* Define programme success criteria to ensure the team has clear goals and alignment during prioritisation conflicts.
* Manage commercial controls and project plans to ensure high-quality, on-time delivery within the agreed budget.
What You’ll Need
* Proven experience leading projects and large-scale implementations, ideally within SaaS or cloud-based platforms.
* Proven Salesforce experience
* Previous exposure within the utilities sector (desirable).
* Excellent planning and coordination skills.
* Good understanding of software development lifecycle (SDLC), DevOps, and IT operations.
* Experience in risk management, contingency planning, and incident resolution.
* Strong analytical and problem-solving capabilities.
* Ability to work in a fast-paced, complex environment with multiple moving parts.
* Excellent communication and stakeholder management skills.
What You’ll Get In Return
* A competitive salary
* 12 month fixed term contract
* Pension scheme with employer contributions
* 25 days holiday + bank holidays
* A supportive and collaborative work environment where your ideas and contributions are highly valued
* Mentorship and guidance from experienced professionals
* 24/7 GP service.
* Access to my premier benefits – store discounts.
* Employee Well-being programme
* Free onsite parking
* Onsite Gym
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Consulting, Information Technology, and Sales
* Industries
Outsourcing/Offshoring
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