Working closely with the rest of the CustomCare team in region and globally and wider regional team, the Customer Relationship Executive (CRE) will be pivotal with developing the optimal working relationship with every customer and preferred partner associated to their territory.
In return, the CRE will strive for all customers to be a Customer for Life with CDE, by ensuring CustomCare is committed to delivering best lead time, quality and value for all customer requirements.
About The Role
Responsibilities
Always ensure full compliance to CDE's and our customers' health & safety requirements within the region, ensuring you and those you work alongside get 'Home Safe Every Day'.
Ensure alignment with CDE's values and compliance with our continuous improvement culture - 'Do It Right'.
Act as the Single Point of Contact (SPOC) for multiple customers (as defined within the UK territory), preferred partners, and to be the go-to person both internally and externally, acting as the conduit between CDE and our customers.
50%-75% physical site presence will be required. The CRE will be responsible for creating their own schedules, in line with the regional CustomCare strategy, ensuring all customers receive the number of desired visits during each period. Adherence to the schedule will be monitored and discussed throughout the year with the regional team.
Own the customer satisfaction score for their territory. The CRE will be responsible for creating and driving an action plan post any customer surveys, with the aim of improving the overall score where required.
It will be the responsibility of the CRE to re-engage with CDE customers that are deemed inactive. Where necessary an action plan will be created and implemented to get the customer(s) active again with CDE. Likewise, it will also be the responsibility of the CRE to maintain all active customers.
Communication will be key Regular, prompt and constant internal/external communication to ensure all stakeholders are informed of progress, any issues and ensure all parties are aware of their requirements.
Collaborate internally with the CustomCare functional managers to ensure all customer requirements are met, such as parts, service and out of scope project solutions.
Will be the most knowledgeable person within CDE with regards to understanding their customers' business model, material throughput, plant, equipment and overall operations.
Naturally listens for and understands any Capital Sales opportunities, where the CRE communicates these to the Business Development team.
Responsible for the On-Boarding process of new customers/projects into the defined the territory, which will include the management of IFS milestones and the offering of a tailored service plan.
The CRE will proactively seek new leads and follow up with any enquires within their territory that may not be directly related to CDE's core business but may lead to a commercial opportunity.
Fully embrace the use of CDE's Sales Force and IFS system
Meet or exceed monthly sales targets and goals & provide product knowledge, pricing, and availability to customers.
Help customers identify the correct parts required using drawings
Required Criteria
Skills Needed
About The Company
WE ARE CDE. ENGINEERED FOR YOU
We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy.
We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers' needs precisely, operating in challenging environments from the Arctic to the Equator.
Wet processing is our sole focus –our experience and expertise is unmatched in this field.
Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our "Customer for Life" mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
Company Culture
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors.
OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME.
To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally.
We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won't take us anywhere unless we work together. And we like to have fun together - life's too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think.
We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.
Company Benefits
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, A diversity program, Opportunity to travel, Free parking, Cycle to work, Referral bonus, Open office, Competitive salary, Long service recognition, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Hybrid Working, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events
Salary
Not disclosed