We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners.
Responsibilities
* Ensure effective deployment and adherence to service levels.
* Develop and publish service performance metrics, highlighting opportunities for improvement.
* Conduct regular partner reviews, ensuring accurate reporting and action tracking.
* Manage incidents effectively, including communication and resource coordination.
* Develop and implement new processes to enhance service delivery and partner satisfaction.
* Identify skills gaps within the team and implement training initiatives to address these.
* Conduct performance reviews, 1:1s, and manage disciplinary processes as needed.
* Maintain a robust knowledge base for service delivery, ensuring the team has access to up-to-date information and resources.
* Manage stock levels, including toner deliveries, warranties, and returns, ensuring efficient use of resources.
* Collaborate with the Head of Finance to report on P&L and ensure profitability of the MPS operations.
* Ensure compliance with company standards, service agreements, and regulatory requirements.
* Collaborate with other departments to ensure seamless service delivery and partner satisfaction.
* Foster positive relationships with partners, suppliers, and internal stakeholders, acting as the primary point of contact for all MPS-related matters.
* Represent Flotek in discussions with external partners to ensure that all managed print activities align with partner expectations and company standards.
* Travel to partner sites across the UK on a frequent basis.
Qualifications
* An exceptional people manager with strong interpersonal skills.
* Excellent problem‑solving capabilities and a proactive, adaptable mindset.
* Experience with Vantage CRM is highly advantageous.
* Experience with Konica Minolta and Lexmark printers.
* Knowledge of networks, including IP ranges, subnets and static IPs.
* Experience with PaperCut installations and support, training will be provided if necessary.
Benefits
* Competitive salary of £35,000 - £45,000 (experience depending).
* Company vehicle.
* Inclusive EMI Share Equity Scheme – own a slice of the "Purple Pie."
* Day off for your birthday.
* Day off for other life’s milestones – such as weddings, moving house, child’s first day at school, or religious holidays.
* Give‑back day to support your chosen charity.
* Savings on gym memberships, shopping and other discounts available through Perkbox.
* Variety of social events & team‑building opportunities.
* Opportunities for professional growth and development.
About Flotek Group
Flotek Group is one of the fastest‑growing tech companies in the UK, providing IT, cybersecurity and communications technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
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