Job Description
3 Month Contract With A local Authority
Job Purpose
The Estate Services Manager – Ground Maintenance will lead and manage a team responsible for high-quality grounds maintenance across a designated area. This includes overseeing estate inspections, monitoring service delivery, coordinating contractor work (e.g., tree maintenance), and collaborating with other front-line teams to enhance resident satisfaction.
Key Responsibilities
* Lead and manage a team delivering grounds maintenance and, where needed, support building cleaning services.
* Ensure all team members are safe, have completed risk assessments and relevant health & safety training, and comply with lone working arrangements.
* Actively promote and enforce health and safety protocols to maintain a safe working environment.
* Respond promptly to enquiries from residents and colleagues regarding service delivery.
* Carry out regular estate inspections, reporting service issues, communal repairs, compliance hazards, or tenancy management concerns.
* Conduct one-to-one meetings with team members, address underperformance, provide constructive feedback, and recognise achievements.
* Identify and schedule project work during quieter seasonal months.
* Monitor, order, and maintain sufficient stock of tools, equipment, and materials for the team.
* Ensure all work vehicles comply with the Southern Housing fleet policy.
* Ensure machinery is regularly serviced and fit for purpose.
* Collaborate with contractors as necessary for specialist works (e.g., tree maintenance).
* Carry out any other duties broadly consistent with the role as required.
Requirements
* Experience in a ground maintenance environment, including health & safety practices, risk assessments, COSHH compliance, and lone working procedures.
* Proven leadership experience, including recruiting, managing, training, and motivating a team.
* Experience in planning and optimising value-for-money service delivery, managing resources efficiently.
* Strong understanding of customer service principles, with the ability to build positive relationships with residents.
* Strong problem-solving and proactive mindset.
* Excellent communication skills, both written and verbal, to liaise with team members, residents, contractors, and stakeholders.
* Attention to detail for inspections and reporting.
* Ability to manage multiple priorities and ensure high service standards.
* Full, clean manual driving licence.
* Relevant health & safety or ground maintenance certifications are desirable but not essential.
* Demonstrates Southern Housing’s HEART values in all actions and decisions.
* Shows commitment to Equality, Diversity & Inclusion, Health & Safety, Compliance, and the Code of Conduct.
Additional Information
* Bi-Weekly Payments
* 35 working Hours per Week
Requirements
Previous experience as an estate cleaner General education qualification (desirable) UK driving licence