Overview
Hotel Receptionist role at Ibis Cambridge Central Station (ibis, ibis Styles, ibis budget).
Job Description
* Welcome guests to the hotel and ensure service is handled excellently.
* Register guests and process payments.
* Update guest information in the system.
* Take and confirm reservations for guests.
* Answer any queries guests may have regarding in-house facilities and local tourist information.
* Deliver excellent service to customers and ensure quality standards are consistently met.
* Maintain clean and organized work areas.
* Handle guest complaints and remarks promptly, providing timely responses.
* Pay close attention to detail and ensure quality in all aspects of your work.
* Be open to embracing change and adapting to new circumstances.
Qualifications
* A friendly, guest-focused personality with a passion for hospitality.
* Experience in hospitality is preferred but not required.
* Ability to work independently and manage shifts responsibly.
* Strong communication skills and a problem-solving mindset.
* Ability to cope well under pressure.
* Availability to work weekdays and weekends.
Additional Information
* Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
* Flexible rota.
* Discount Card for Accor Hotels Worldwide.
* Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
* Opportunities for career growth and international development.
* Apprenticeship opportunities.
* A one-night stay experience to help you understand guest needs.
* A supportive work environment with an engaging team culture.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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