Job Description
Our client is seeking a Compliance Administrator to join their dynamic and close-knit team.\n\nIn this key role, you will support the business in maintaining its strong commitment to ethical standards and compliance. As Compliance Administrator, you will play an integral part in ensuring the company continues to uphold the highest levels of professionalism across its operations.\n\nThis position requires a solid understanding of compliance principles and the ability to confidently navigate regulatory requirements within a professional services environment.\n\nCompany Benefits:\n\nPrivate healthcare\n\nBonus scheme\n\nCompetitive pension scheme\n\nKey Responsibilities:\n\nAcknowledge and manage formal complaints in line with company policy\n\nInvestigate complaints, liaise with Fee Earners (FEs), and draft responses for approval\n\nMaintain the Complaints Register and ensure compliance with timescales\n\nHandle escalated complaints to the Legal Ombudsman, SRA, ICO, and third parties\n\nIdentify complaint trends and report potential training needs\n\nPrepare monthly reports for Branch Heads and quarterly reports for Management\n\nManage and investigate data breaches in accordance with internal policy\n\nSupport FEs in resolving breaches and report outcomes to the ICO and compliance team\n\nMaintain an accurate Central Register of data breaches\n\nRegularly review and update data protection processes\n\nReview and manage Client Due Diligence (CDD) risk assessments\n\nRecord and maintain high/medium-risk client data\n\nHandle Suspicious Activity Reports (SARs) and determine risk levels\n\nCompile AML reports, including annual reports to the Board\n\nMonitor regulatory updates and advise on required changes\n\nArrange and manage AML-related staff training\n\nMaintain and update all key compliance registers, including:\n\nComplaints, AML/CTF, Data, Conflicts, Gifts, Undertakings, File Reviews, Claims, Sanctions, and more\n\nPrepare quarterly reports and other compliance updates\n\nUse central registers to support audits, risk reviews, and training planning\n\nConduct monthly file audits and quarterly peer reviews\n\nRecord and follow up on findings and action points\n\nReview ad hoc files and log outcomes\n\nOversee file reallocation and ensure physical/electronic files are transferred correctly\n\nManage change of Fee Earner processes and charge rate updates\n\nOrganise internal and external training sessions\n\nMaintain training logs and Continuing Competence records\n\nMonitor and update office manuals and compliance procedures\n\nCommunicate policy changes across the business\n\nInduct new staff on compliance and health & safety policies\n\nEnsure all offices have sufficient first aiders, fire marshals, and safety equipment\n\nMaintain accident records and oversee annual risk assessments (including COSHH and DSE)\n\nConduct homeworking risk assessments\n\nLiaise with external safety support providers as needed\n\nSupport Management with negligence claims and liaise with insurers\n\nReview and update client care letters, precedents, and terms of business\n\nEnsure compliance with SRA transparency rules\n\nCoordinate file archiving and destruction processes\n\nCompile and submit reports, including SRA diversity data\n\nMaintain awareness of regulatory changes and cascade updates internally\n\nAssist Managing Director with policy planning and regulatory compliance\n\nExperience and Skills Requirements:\n\nDegree in business, compliance, or a related field preferred but not essential.\n\nPrevious experience in a compliance, risk, or governance role in a regulated or professional environment.\n\nStrong understanding of compliance and regulatory frameworks.\n\nExcellent attention to detail and analytical skills.\n\nConfident communication and interpersonal skills.\n\nAbility to work effectively both independently and within a team.\n\nProficiency in Microsoft Office and relevant systems.\n\nIf you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted