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Contract Details
* Full Time - Permanent
* Working Hours: 37 hours, Monday to Friday
* Hybrid Working: 2 days in the office, 3 days remote
About the Role
Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast. The role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each customer.
You will engage proactively with domestic customers facing difficulties paying their energy bills through inbound and outbound calls. Candidates should be able to work in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience in handling difficult conversations in a target-driven environment
* Resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* Holiday allowance: 23-25 days + 11 statutory days, with options to buy more
* Career progression and development opportunities
* Internal and external learning resources
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programs and funds
* Wellbeing activities: gym membership, reflexology, sports club, social club, and more
* Cycle to Work Scheme
* Volunteering days
Application Process
All applications should be submitted online. After the vacancy closes, we will review submissions and contact candidates for the next steps.
Best of luck!
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