A Charity are seeking a CRM Specialist to help manage and support their Dynamics CRM platform. The CRM Specialist sits within the Product & Platforms function, part of the Digital, Data and Innovation team in the Organisational Effectiveness directorate. The team ensures that the data and systems are secure, efficient, and support evidence - based decision -making across all directorates. The postholder is responsible for maintaining data quality, coordinating imports and exports, improving CRM functionality, and providing technical support to colleagues. They work closely with teams across the organisation to ensure data processes and reporting enable the charity to build meaningful relationships and deliver impactful campaigns. Responsibilities Manage and configure the CRM system to ensure accuracy, consistency, and optimal functionality across teams. Monitor and improve data quality by implementing regular integrity checks, duplicate resolution, and data hygiene processes. Collaborate with teams across the organisation to resolve CRM issues, test improvements and share knowledge. Analyse and resolve data -related problems through root cause analysis and process improvement. Provide technical support and guidance to CRM users, building confidence and capability across the organisation. Contribute to the continuous improvement of data management by identifying opportunities for automation, efficiency, and alignment with best...