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Driver business services support officer

Birmingham (West Midlands)
Driver and Vehicle Standards Agency (DVSA)
Support officer
Posted: 18 May
Offer description

Salary: £30,485 - A Civil Service Pension with an employer contribution of 28.97%

* Candidates based in Yeading will receive the London Weighting allowance of £4,000

Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

You will be responsible for ensuring all administrative support activities are carried out efficiently and effectively for the Driver Services Business Services team, with a strong service focus that contributes to the effective delivery of Operations frontline services.


Key Responsibilities include, but are not limited to:

* Manage the Operations mailboxes, ensuring requests are triaged, escalated, and monitored as required.
* Act as secretariat for key meetings and networks across Operations, drafting agendas, arranging guest attendance, taking action points, and assigning these to responsible owners.
* Extract and share information pertaining to driver services risks with internal stakeholders as requested.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.


About you

To be successful in this role you will need to have the following experience:

* Excellent organisational skills including ability to prioritise effectively
* Experience of working closely with Senior Managers in an administrative role.
* Experience in a range of administrative and project related roles.
* Experience in a range of Microsoft IT packages including Office 365 tools such as Forms and live events, Word, Excel and PowerPoint.
* A clear understanding of corporate risk management and governance

Apply before 11:55 pm on Wednesday 20th May 2026

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