Job Title: Sales Agent
Location: London (Stepney Green)
Salary: GBP26,938 : GBP28,609 per annum + up to GBP2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 Hour per week, Monday to Friday 09:00am : 17:30pm
We’re looking for motivated, customer driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast paced environment, and wants to build a long term career in insurance and financial services.
We’re looking for engaging, motivated Sales Agents to join our branch network, supporting customers both face:to:face and over the phone. You’ll be at the heart of the branch, helping people find the right products for their needs while delivering an excellent, professional service every time.
What you’ll be doing
* Daily engagement with customers to support new business, renewals, and policy enquiries.
* Identifying customer needs, including vulnerability, and applying appropriate support and adjustments.
* Ensuring customer records and documentation are accurate.
* Handling queries, payments, and policy changes confidently and professionally.
* Working towards individual and team targets, contributing to branch success.
* Representing the business positively in the community and during local outreach activity.
* Supporting Branch Manager in daily branch operations.
What we’re looking for
We’re not just looking for experience; we’re looking for the right values.
* Someone who takes ownership, follows tasks through to completion and doesn’t hand off problems for others to fix.
* Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers.
* Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere.
* Organised and accurate, able to follow regulations and processes while still using empathy and common sense.
* Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better.
* Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals.
* Motivated by clear goals, resilient under pressure and driven to improve your own performance over time.
* Experience in sales, customer service, insurance, or financial services is helpful but not essential; full training and ongoing coaching will be provided.
Grow With Acorn
At Acorn Insurance, we’re proud of our Liverpool roots - and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, employing 1,700+ people across the UK and reaching a milestone GBP750 million in total value of insurance policies written in 2024.
We are growing fast, with new opportunities emerging every week. That growth is largely due to the values we share.
Benefits
* 35 days holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
* Comprehensive training and structured onboarding
* Clear performance expectations and achievable targets
* Recognition awards, social events and more
Our Commitment To Our Colleagues
* Mindful Employer: championing mental health and wellbeing
* Disability Confident Level 1 and 2: creating accessible, inclusive opportunities
* Menopause Friendly accredited: supporting every stage of life
* Armed Forces Covenant signatory: honouring those who serve
* Great Places to Work 2024/25: fostering an engaging and positive workplace culture
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