We are looking to recruit 1 member of staff to work the following hours Monday, Wednesday and Friday: 10am-5.30pm with 30 minute break Primary Duties & Areas of Responsibility To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe. To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals. Perform good house-keeping of repeat medication, e.g.
medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists. Effectively liaise with external services, i.e. Community Pharmacies Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team. Proactively identifying patients through admissions and discharge data Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.
Attend and contribute to MDT as required (e.g., care home residents). Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships Coordinating the monitoring of patients long-term conditions where appropriate Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN To contribute to public health campaigns (e.g. flu and Covid vaccination clinics) To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities To undertake all mandatory training and induction programmes To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
To work weekends as and when required