2 weeks ago Be among the first 25 applicants
To oversee the management and delivery of an outstanding rated domiciliary care service based in Fulbourn, ensuring compliance with theCare Quality Commission (CQC)regulations and maintaining a safe, effective, and responsive service for clients. The Registered Manager will also lead and support the Training Manager, Deputy Manager, and Office Administrator, ensuring effective teamwork and operational excellence.
Key Responsibilities:1. Leadership and Management:
* Provide strong leadership to the team, including the Training Manager, Deputy Manager, and Office Manager, fostering a culture of collaboration and accountability.
* Set clear objectives and expectations for team members, supporting their professional growth and development.
* Ensure the smooth operation of all aspects of service delivery, including scheduling, client management, and regulatory compliance.
2. Regulatory Compliance (CQC):
* Ensure the service meets allCQC standardsof safety, effectiveness, caring, responsiveness, and leadership.
* Maintain up-to-date knowledge of regulatory requirements and implement necessary changes to policies and procedures.
* Prepare for and lead inspections, addressing any feedback or recommendations from the CQC.
* Maintain accurate records and documentation as required by the CQC.
3. Quality Assurance:
* Establish and monitor key performance indicators (KPIs) to measure service quality.
* Conduct regular audits and reviews to identify areas for improvement and ensure continuous quality enhancement.
* Respond promptly to complaints and concerns, ensuring satisfactory resolution and learning from feedback.
4. Operational Oversight:
* Oversee the day-to-day running of the service, ensuring the safety and well-being of clients.
* Manage risk assessments and implement safeguarding procedures to protect staff and clients.
* Supervise care plans and ensure they are tailored to individual needs and preferences.
5. Staff Management and Retention:
* Develop and implement effective strategies for retaining staff, including recognition programs, career development opportunities, and supportive work environments.
* Lead recruitment efforts, ensuring the selection of skilled, compassionate team members.
* Monitor staff satisfaction and address any challenges impacting retention.
* Organise training and development opportunities in collaboration with the Training Manager, fostering continuous professional growth.
6. Client Retention and Satisfaction:
* Build strong relationships with clients and their families to understand their needs and preferences.
* Ensure consistent delivery of high-quality care to maintain trust and satisfaction.
* Implement strategies to retain clients, including personalized care planning, regular communication, and addressing concerns swiftly.
Person Specification:
Essential Qualifications and Skills:
* Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
* Proven experience in managing domiciliary care services.
* In-depth knowledge ofCQC regulationsand quality standards.
* Strong leadership and team management skills.
* Excellent interpersonal and communication abilities.
* Ability to manage budgets and resources effectively.
* Experience in retaining staff and clients.
* Creative problem-solving skills.
* Commitment to continuous service improvement.
Job Type: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
* Industries
Home Health Care Services
Referrals increase your chances of interviewing at Future Care Solutions by 2x
Get notified about new Medical Laboratory Manager jobs in Fulbourn, England, United Kingdom.
Cambridge, England, United Kingdom 4 days ago
Melbourn, England, United Kingdom 4 weeks ago
Cambridge, England, United Kingdom 3 weeks ago
Cambridge, England, United Kingdom 1 week ago
Territory Manager – Surgical Consumables
Cambridge, England, United Kingdom 1 week ago
Cambridgeshire, England, United Kingdom 1 day ago
Cambridge, England, United Kingdom 6 days ago
Cambridge, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr