Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
What we're looking for:
We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.
Day in the life of:
The Meeting and Events Supervisor will be a responsible individual with the ability to run shifts, which
would include cash/till management, dealing with any escalated team or guest
concerns and directing the team during service.
Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Meeting and Events Supervisor will handle escalated guest questions, queries and swift complaint resolution. And will carry out general supervisor duties such as admin tasks. You may also be trained as a muti-skilled hotel duty manager and carry out duty management shifts and tasks when required.
Your hands-on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling drinks and packages. You will
also form excellent relations with frequent clients and will have excellent
communication skills.
Example key responsibilities:
* Prepare the room/s for upcoming meetings, conferences or events.
* Liaising with the hotel's sales team to ensure all client particulars are carried out as requested.
* Coaching and mentoring the team.
* Recruitment and onboarding of new team members.
* Duty management duties.
* Reviewing and supporting with the weekly rota.
* Cash and card handling duties.
* Act as a brand and hotel ambassador.
* Leading and running shifts, this will include carrying out pre-shift briefs and delegating tasks accordingly.
* Managing escalated customer complaints and queries in a
professional manner and in line with brand guidelines.
* Supporting the department manager with stock ordering, controlling and rotation.
* Carrying out all Food and Beverage Assistant duties, including direct front line service.
* Supporting the department manager with stock ordering, controlling and rotation.
* Carrying out all Food and Beverage Assistant duties, including direct front line service.
What you'll get in return:
* Competitive pay and package
* Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
* Continuous learning & development opportunities
* Free access to 24/7 employee assistance program
* Additional annual leave and family leave
* Service bonus for 5 and 10 years up to £1K
* Team Member of the month - £100 and Team Member of the year - £500
* Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial