ROLE - Photocopier Field Service Engineer
LOCATION - Reading / Oxford and surrounds
We’re recruiting for a customer-facing FSE to support high-end print and copier devices across multiple client sites around the Home Counties region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment.
Key Responsibilities:
* Attend service calls to diagnose and repair faults on MFDs
* Perform effective maintenance through cleaning, adjustments, and part replacements
* Carry out routine preventative servicing
* Escalate complex issues promptly and collaborate with technical colleagues when needed
* Install new equipment and ensure optimal performance and customer satisfaction
Candidate skills
We’re looking for a confident and capable professional who brings both technical expertise and leadership qualities to the role. The ideal candidate will demonstrate:
* Extensive hands-on experience supporting MFDs, photocopiers, and managed print solutions in field-based environments
* Advanced fault diagnosis and resolution skills, with a methodical approach to troubleshooting and a commitment to first-time fix success
* Strong customer-facing communication, able to build trust, manage expectations, and deliver a consistently high standard of service
* Commercial awareness, understanding the impact of service delivery on client satisfaction and contract performance
* Proactive mindset, always looking for ways to improve processes, reduce downtime, and enhance the customer experience
What’s On Offer:
* Up to £36,000 salary
* 23 days holiday
* Company pension
* Supportive team and career development
To apply in confidence please apply submitting your cv for consideration