Role:Admin Support Officer
Contract Type:Permanent
Working Hours: 37 hours per week, Monday – Friday, 8:30am – 4:50pm
Worker Type:Hybrid
Salary: Grade C -Starting Salary is £25,583 (Level one) rising to £26,403 (Level three)
Base Location:Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .
About the role:
As an Admin Support Officer within Nottingham City Council’s Housing Services, you will provide essential administrative and clerical support to the Access Team and Access & Resolution Officers. This role is pivotal in ensuring accurate data handling, maintaining records, and supporting legal compliance processes that uphold tenant safety and statutory obligations, including gas regulations, Awaab’s Law, and Electrical Safety Regulations.
You will manage appointment referrals, update tracking systems, prepare evidence for legal submissions, and produce reports using Microsoft packages, particularly Excel. The position involves coordinating workloads, scheduling appointments, and handling a high volume of cases across multiple service areas while delivering excellent customer care.
Strong organisational skills, attention to detail, and proficiency in IT systems are key, as you will support performance reporting, manage inbox queries, assist with complaints, and maintain absence records. This is a varied and rewarding role that contributes directly to the safety and wellbeing of tenants across Nottingham City Council’s housing stock.
About you:
The ideal candidate will have:
* Proven ability of providing a comprehensive administration service to a good standard of numeracy and literacy both verbally and in writing.
* Ability to use computer software programmes to ensure validity of data and input relevant data.
* Good interpersonal skills and proven ability to communicate effectively at all levels.
* Ability to develop and present written or verbal information in a clear and concise manner.
* National Vocational Qualification (NVQ) Level 3 in Administration or relevant proven experience.
* Ability to demonstrate effective communication face to face, in meetings and on the telephone when dealing with a wide range of customers including tenants and colleagues.
Full duties of the job description can be found here .
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Closing Date: 4 th December 2025 (midnight)- Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview Date: 17th December - please note this is subject to change.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
* 26 days annual leave (rising to 33 days after 5 years’ service)+ bank holidays with the ability to buy additional leave annually
* Access to a generous, defined benefit pension scheme offering 17.9%
* Smart Working – to support your work life balance
* Health and wellbeing benefits including access to our Employee Assistance Programme
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
* Job Identification 6511
* Posting Date 11/20/2025, 11:02 AM
* Locations HARVEY ROAD DEPOT, Nottingham, NG8 3BB, GB
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