Job Description
Resident Contact Centre Advisor
Peterborough Head Office, Shrewsbury Avenue
£26,379 (In probation) rising to £27,767 per annum
Our client are thrilled to be expanding the Resident Contact CentreTeam and they have a fantastic opportunity for the right candidate to join them working at Head Office, Shrewsbury Avenue.
Hours of work are between 0800 1800 Monday to Friday on a rota basisplus flexibility to work an occasional Saturday morning.Working hours will not exceed 37per week.
As a Resident Contact Centre Adviser for them,you will be the first point of contact for customer queries by telephone. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.
Using their LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all theirservices to provide excellent customer services to residents and those who access their services.
Key Responsibilities: (include but are not limited to).
1. To be the first point of contact with the emphasis on first contact resolution - to thei...