Principal Business Analyst – London (3x a week onsite) - Hospitality/retail - £85,000 benefits Global Hospitality Client in Central London now requires a highly talented Principal Business Analyst to work on high impact Business Change and IT transformation programmes focused on optimising operating models, re-architecting core business processes, and enabling scalable growth. The Principal Business Analyst will demonstrate deep expertise in process mapping, as-is/to-be analysis, gap analysis, stakeholder engagement and translating business needs into actionable IT and operational solutions. Project exposure should include IT integration initiatives with third-party partners, as well as change and transformation programmes across complex, multi-site environments. The ideal candidate will be proactive, detail-driven, and comfortable operating in a fast-paced, evolving business landscape, with extensive experience delivering successful business change, process improvement, and IT transformation projects. Key Requirements Retail or hospitality industry experience Proven as-is/to-be process analysis and documentation skills Advanced process mapping expertise Hands-on experience with IT integration projects Demonstrated success in transformation and change initiatives Strong business analysis experience within complex, multi-site environments Excellent stakeholder management and communication skills Location : London bridge (3x a week) Salary : £80-85,000 benefits