Overview
Business Applications Support Administrator at Howden in Milton Keynes, England, United Kingdom.
Howden is a collective of over 20,000 employees across more than 100 countries, united by a passion for collaboration and delivering exceptional insurance solutions. We are expanding our global reach and capabilities through organic growth and strategic mergers and acquisitions.
The Role
We are looking for a proactive and diligent Business Applications Support Administrator to join our team in Milton Keynes. Your involvement is vital in guaranteeing smooth day-to-day operations, addressing technical issues, and assisting in the creation of solutions that align with our strategic goals. This role offers the opportunity to work closely with various groups, respond to urgent issues, lead projects, and support key market and broking systems.
What You’ll Be Doing
* Responding promptly to urgent technical issues and service requests
* Supporting and advising users on business applications
* Investigating, analysing, and prioritising incidents and requests
* Performing routine and ad-hoc system maintenance
* Handling assigned projects and contributing to team initiatives
* Providing management information and reporting to senior partners
* Supporting market systems and developing knowledge of broking platforms
* Assisting with user application testing for upgrades and patches
* Collaborating with internal teams and external partners to resolve issues
Who We’re Looking For
* Prior background in a role involving support or managing systems
* Familiarity with Global XB / Sector or Salesforce is a plus
* Basic understanding of the insurance industry and ITIL practices
* Good communication skills, both written and verbal
* Ability to manage workloads and prioritise tasks independently
* A collaborative teammate with excellent interpersonal skills
* Comfortable working in a fast-paced, dynamic environment
Qualifications
* Relevant experience in business application support or systems administration
* Qualifications in IT, Business Systems, or a related field are desirable
* Exposure to insurance systems or financial services is advantageous
What we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. We’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other in the small everyday moments and the bigger challenges
* We are determined to make a positive difference at work and beyond
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. We’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure positions align with your needs. In addition to typical adjustments, we can accommodate flexible hours or hybrid working where possible.
If you’re excited by this role but have doubts about fit, apply and we will be in touch to help arrange any reasonable adjustments you may require.
Our sustainability promise
We’re on a life-long journey to become a more sustainable group. It’s a commitment to caring for our people and the world, doing good business, and making a positive impact wherever we can. Our governance processes and policies support this goal. You can read more about our sustainability work here.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology and Administrative
* Industries: Insurance
#J-18808-Ljbffr