Salary - £40000 p/a
We are looking for a proactive, detail-oriented, and commercially driven Groups Manager to oversee group bookings and ensure seamless coordination from inquiry to departure. In this role, you will manage client relationships, maximize revenue opportunities, and work closely with operational teams to deliver exceptional group experiences.
What we offer
* £40000.00 per annum
* Temporary (Maternity cover), full-time contract (40hrs per week), start date mid-August
We host outstanding group stays, from corporate bookings to leisure travel and special interest groups. As a Groups Manager, you will play a key role in securing group business, managing logistics, and ensuring a high level of service throughout the guest journey.
Responsibilities will include but are not limited to:
* Managing the full group booking process, from initial inquiry to post-departure follow-up.
* Developing strong relationships with corporate clients, travel agents, and group organizers to drive repeat business.
* Working closely with the sales and revenue teams to maximize group bookings and optimize occupancy.
* Liaising with the front office, food and beverage, and operations teams to ensure all group requirements are met.
* Preparing contracts, proposals, and group agreements in line with hotel policies.
* Conducting site visits and meetings with prospective clients to showcase the hotel’s group facilities.
* Monitoring market trends and competitor activity to identify new opportunities for group sales.
* Ensuring all group bookings comply with hotel policies, health and safety regulations, and service standards.
* Handling client requests, resolving any issues promptly, and delivering outstanding customer satisfaction.
* The ideal person for this role will be enthusiastic about change, focused on details, and trusting.
The core skills and experience required to succeed:
* Previous experience in group sales, reservations, or events management within a hotel or hospitality environment.
* Strong commercial awareness with the ability to identify revenue opportunities and drive sales.
* Excellent organizational and multitasking skills, with a strong attention to detail.
* Ability to build and maintain strong client relationships while delivering exceptional service.
* Strong negotiation skills with the ability to secure business and maximize profitability.
* Ability to manage multiple group bookings simultaneously in a fast-paced environment.
* Proficiency in Microsoft Office and reservation or CRM systems.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Marble Arch.
Benefits
* Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
* 28 days holiday, including bank holidays, increasing yearly to 33 days;
* Discounts across retail, restaurants, events and more through our benefits & rewards portal;
* Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
* Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
* Yearly complimentary Axiom Xcape stayover after one year of service;
* A growing team with great training, progression, and promotion opportunities;
* Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
* Free meals while on shift;
* Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
AMRT1_UKCT