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Customer Service Assistant for TransPennine Express (TPE) at Manchester Station.
Pay Rate: £13.20 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 4:15am and 12am, including some weekends.
* Applicants must be 18 years or older due to certain responsibilities and shift requirements.
* The role involves manual loading and unloading of items, requiring physical capability and stamina.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and more than 1000 employees in the UK, we are committed to delivering a First-Class service.
As a Customer Service Assistant, you'll:
* Operate platform trucks for train-side deliveries (full training provided).
* Load and unload catering equipment and stock from TPE trains.
* Assemble orders and control stock.
* Comply with Health & Safety and Food Hygiene Regulations.
Why join us as a Customer Service Assistant?
At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities and benefits:
* Employee Discounts: Up to 50% off on SSP brands and franchises across the UK, such as M&S, Burger King, Starbucks, and Upper Crust.
* Discounts during work hours: Up to 75% off on SSP brands.
* Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
* Learn while you Earn: Access to training, apprenticeships, and development programs.
* Internal Growth Opportunities: 70% of our managers are promoted internally.
* Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
* Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
* Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
* Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work, competitive pay, and up to £5000 loans.
* Referral Rewards: £400 for successful referrals.
* Holiday Allowance: 28 days pro rata, including Bank Holidays.
* Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
* Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Interested in joining Rail Gourmet? Apply now and start your journey as a Customer Service Assistant.
SSP is an equal-opportunity employer committed to recruiting talented individuals from diverse backgrounds, skills, and perspectives.
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