Join to apply for the Business Support Team Leader role at HammondCare.
Reporting to the Business Operations Manager, you will lead and coordinate a team of Business Support Officers (BSO) across designated Home Care support streams: Care Delivery Support and Client Care Support.
Primary location: North Sydney region. Other locations available across North NSW. Hybrid role with Work From Home flexibility.
12-month maternity leave cover contract (full-time).
Essence Of The Role
* Lead, support, and develop a high-performing team of Business Support Officers.
* Monitor and manage team performance to ensure efficiency, accuracy, and service quality.
* Drive continuous improvement through training, upskilling, and process optimisation.
* Allocate team resources effectively to meet business demands and priorities.
* Oversee recruitment needs, onboarding, and leave planning to ensure adequate team coverage.
About You
* Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
* Experience coordinating or supporting teams in Aged Care, Home Care or similar care industries.
* Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders.
* High attention to detail and accuracy in data entry, record‑keeping, and document management.
* Strong organisational and time‑management skills, with the ability to manage competing priorities and meet deadlines.
* Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.
* Demonstrated ability to show initiative, problem‑solving, and analytical thinking in a fast‑paced environment.
* Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment.
* Empathy, patience, and a service‑focused mindset, with a commitment to delivering exceptional internal and external customer service.
Benefits
* Market leading remuneration.
* Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
* Additional training and career development opportunities.
* Leave benefits: purchased additional annual leave.
* Reward and Recognition Program.
* Fitness Passport: full facility access including gyms, group classes and pools for yourself and your family.
* Free independent, confidential counselling services and wellbeing resources available through our Employee Assistance Program (EAP) for all employees.
* Exclusive discounts at MyCar; servicing, brakes, repairs, and tyre care plans.
* Exclusive commercial discounts for JB Hi‑Fi, The Good Guys, Optus, Dell and Samsung.
Apply Now
Click on "Apply Now" to start the process.
Please attach your resume and a cover letter with your application.
For more information please contact talent@hammond.com.au.
All short‑listed applicants will be asked to consent to a criminal record check.
Our Talent Acquisition team and Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare isn’t responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr