Client Service Advisor/Receptionist
Job description
When we ask our employees what they value most about working for Ison Harrison we tend to get the same answer every time – the people. Ison Harrison offers a welcoming, friendly and positive environment to work in where everyone is treated with respect. Our employees are expected to work hard, but we also make sure they are rewarded for it. You take your job seriously and so do we!
We are 100% employee owned. This means our employees can influence the future of our business and play a key part in its success and profitability with an additional financial benefit through our profit‑sharing scheme. Would you like to join in, influence and benefit from our success?
Please click here to view our full list of benefits – https://www.isonharrison.co.uk/careers/benefits/
Role Outline
We are currently recruiting for an individual to join our Business Support department at our Leeds City Centre office. The position is a dual role, and the successful candidate will be splitting their responsibilities between our New Business Enquiries team and our Reception team.
This role is client focused and the successful candidate will pride themselves on delivering a professional, helpful and friendly service. Daily tasks will include answering calls from the new enquiries telephone line and reception duties.
The successful candidate will have a positive attitude, attention to detail and be a quick and accurate worker, able to follow instructions carefully while dealing with a high volume of work & calls. There will be a great deal of client contact, both face to face and on the telephone, so clear and confident communication is essential. The candidate will also be a team player with a flexible, ‘can‑do’ attitude, capable once trained of using their own initiative and working pro‑actively to meet the needs of the branch office.
Key Responsibilities
New Business Enquiries Duties
* Answering calls from the new enquires telephone line.
* Dealing with new web enquiries.
* Taking new enquiry details and accurately updating the Case Management Systems & Microsoft Teams
* Liaising with colleagues, potential clients and other parties regarding enquiries.
* Managing the status of enquiries and ensuring these are responded to in a timely manner.
* Making outbound calls to update clients on enquiry status and answer any potential questions.
* Assist in the converting of enquiries into instructions.
Reception Duties
* Answering calls for all our Branches, currently 23.
* Greeting clients on arrival and directing them to the appropriate fee earner.
* Administrative support to teams as required.
General
* Dealing with other telephone enquiries or taking messages for colleagues.
* Contribute to maintaining a safe and healthy working environment.
* Contribute to maintaining and improving office procedures.
* Any other duties which from time to time are required by the firm.
Key Skills & Knowledge – Essential
* Ability to deal with clients in a customer‑friendly and effective manner.
* Ability to deal with colleagues and other parties in a friendly, professional and effective manner.
* Excellent data input skills.
* Ability to work accurately in accordance with the requirements of the team.
* Ability to identify potential improvements to processes and to communicate them effectively to the manager.
* Ability to work under pressure.
* Ability to prioritise workload and meet team deadlines.
* Ability to work on own initiative.
* Microsoft office.
* Positive, ‘can do’ attitude and enthusiasm.
* Excellent spoken and written English to communicate effectively and produce documents to a high standard.
Experience – Desirable
* Telephone sales experience.
* Reception and/or switchboard experience.
* Experience in customer service
SALARY
Dependant on experience – please indicate your current/expected salary
LOCATION
Duke House, 54 Wellington Street, Leeds, LS1 2EE
Schedule
* Monday to Friday
* No weekends
Work Location
In person
Ison Harrison is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job specification.
No agencies please
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