Wilmslow, North West England, SK9 5AF
Job Summary
Team Manager, Investigations
Up to 12-month fixed term contact
Full time / Part time
Salary: Salary: £42,593 - £48,245, with potential for further progression to £54,317with our pay progression scheme.
Location: Hybrid
Contracted to our Wilmslow office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Please note, from Autumn 2026 our head office will relocate from Wilmslow to Manchester city centre.
Why work for the ICO?
* Pay progression scheme.
* Hybrid and flexible working options.
* 25 days paid holiday per year, plus privilege and public holidays.
* Flexi leave (up to 26 additional days leave per year).
* Pension (employer contribution around 28.9%).
* Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more.
* Health Cash Plan.
* Fantastic development opportunities to learn and progress.
Further details can be found on the benefits section of our website .
Job Description
The Team Manager is responsible for a team dealing with Civil regulatory cases referred under the legislation the ICO regulates. They will help lead, support and deliver the ICO's Better Regulatory Interventions by
working with flexibility and choosing the right regulatory actions and interventions to solve problems with the greatest impact.
As an Investigation Manager at the ICO, it is vital that, when we intervene to address potential or actual harm, the action and activity we undertake is
proportionate, predictable, fit for purpose and able to withstand appropriate external scrutiny and challenge.
The Information Commissioner's Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
You will be responsible for leading teams of people progressing, often high profile and complex regulatory investigations and interventions. You will also be responsible for coaching, leadership, and performance management where necessary.
You will make sure our multi-disciplinary teams are managed and developed effectively and in accordance with relevant legislation and procedures, and that when we intervene as a regulator we do so with appropriate and proportionate regard to all our statutory objectives throughout the regulatory life cycle.
As part of the Directorate management team, you will assist in the identification of areas for improvements in quality and service, including optimising the efficacy of the ICO in how it takes enforcement action under Better Regulatory Interventions, across our regulatory work and within a wider regulatory intervention strategy.
*Key Responsibilities:*
* To monitor team performance to ensure that it is of a consistently high standard, in accordance with established policies and procedures and conducted in a timely manner, implementing remedial action where necessary.
* To ensure that our multi-disciplinary teams are managed and developed effectively and in accordance with criminal law and procedures, and civil administrative law, as appropriate.
* To be responsible for ensuring the programme of work is fully aligned with the ICO's Better Regulatory Interventions and the regulatory priorities and strategic causes under ICO25.
* To initiate and direct investigative actions including interviews, taking of statements, preparation of case files and making or reviewing recommendations for regulatory action.
* To manage the progress of regulatory interventions and investigations ensuring that all proposed actions are proportionate, reasonable and in accordance with ICO25, Better Regulatory Interventions, and other applicable Codes and legislation.
* Supervise the submission of statutory Notices, search warrants and telecommunications and directed surveillance applications (as required).
* To monitor team performance to ensure it is of a consistently high standard, in accordance with established policies and procedures, and conducted in a timely manner implementing remedial action where necessary.
* To ensure relevant colleagues are involved at an early stage in our regulatory interventions and investigations, as well as working with or leading other ICO colleagues in multi-disciplinary teams.
* To acquire and maintain a thorough working knowledge of relevant legislation and statutory and other guidance.
* Represent the ICO as witness in legal proceedings.
The Team Manager is responsible for a team dealing with Civil regulatory cases referred under the legislation the ICO regulates. They will help lead, support and deliver the ICO's Better Regulatory Interventions by
working with flexibility and choosing the right regulatory actions and interventions to solve problems with the greatest impact.
As an Investigation Manager at the ICO, it is vital that, when we intervene to address potential or actual harm, the action and activity we undertake is
proportionate, predictable, fit for purpose and able to withstand appropriate external scrutiny and challenge.
The Information Commissioner's Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
You will be responsible for leading teams of people progressing, often high profile and complex regulatory investigations and interventions. You will also be responsible for coaching, leadership, and performance management where necessary.
You will make sure our multi-disciplinary teams are managed and developed effectively and in accordance with relevant legislation and procedures, and that when we intervene as a regulator we do so with appropriate and proportionate regard to all our statutory objectives throughout the regulatory life cycle.
As part of the Directorate management team, you will assist in the identification of areas for improvements in quality and service, including optimising the efficacy of the ICO in how it takes enforcement action under Better Regulatory Interventions, across our regulatory work and within a wider regulatory intervention strategy.
*Key Responsibilities:*
* To monitor team performance to ensure that it is of a consistently high standard, in accordance with established policies and procedures and conducted in a timely manner, implementing remedial action where necessary.
* To ensure that our multi-disciplinary teams are managed and developed effectively and in accordance with criminal law and procedures, and civil administrative law, as appropriate.
* To be responsible for ensuring the programme of work is fully aligned with the ICO's Better Regulatory Interventions and the regulatory priorities and strategic causes under ICO25.
* To initiate and direct investigative actions including interviews, taking of statements, preparation of case files and making or reviewing recommendations for regulatory action.
* To manage the progress of regulatory interventions and investigations ensuring that all proposed actions are proportionate, reasonable and in accordance with ICO25, Better Regulatory Interventions, and other applicable Codes and legislation.
* Supervise the submission of statutory Notices, search warrants and telecommunications and directed surveillance applications (as required).
* To monitor team performance to ensure it is of a consistently high standard, in accordance with established policies and procedures, and conducted in a timely manner implementing remedial action where necessary.
* To ensure relevant colleagues are involved at an early stage in our regulatory interventions and investigations, as well as working with or leading other ICO colleagues in multi-disciplinary teams.
* To acquire and maintain a thorough working knowledge of relevant legislation and statutory and other guidance.
* Represent the ICO as witness in legal proceedings.
Person specification
Essential Criteria Assessed At Application Stage:
* Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience
* Substantial relevant experience of conducting / managing civil or criminal investigations or proceedings or significant investigations of a highly complex nature.
* Ability to translate strategic and regulatory priorities into clear outcome-focused objectives.
* Ability to make effective decisions based on sound judgement,
evidence, experience and knowledge ensuring that relevant risks are identified and managed appropriately.
* Ability to manage multi-disciplinary teams or matrix management experience.
Essential Criteria Assessed During Interview:
* Ability to translate strategic and regulatory priorities into clear outcome-focused objectives.
* Strong interpersonal and communication skills, including the ability to communicate with conviction and clarity in the face of tough negotiations or challenges.
* Ability to display passion and enthusiasm for the work, helping to inspire colleagues and stakeholders to fully engage with the aims and long term vision.
* Ability to embed a culture of inclusion and equal opportunity for all, where the diversity of individuals' backgrounds and experiences are valued and respected
* Ability to make effective decisions based on sound judgement, evidence, experience and knowledge ensuring that relevant risks are identified and managed appropriately.
* Ability to seek out, manage and influence opportunities for continuous improvement and change.
* Ability to manage multi-disciplinary teams or matrix management experience.
Equality, diversity, and inclusion
The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.
Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO's commitment to the Disability Confident Scheme.
As part of the ICO's commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancy
If you are disabled or have an impairment and require an alternative application method, please email the HR team at
Alongside your salary of £42,593, Information Commissioner's Office contributes £12,339 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Please visit for full details, including salary and benefits.
Selection process details
Please submit your CV by
23:59, 21 September
.
We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. If you require any reasonable adjustments to support your application, please contact us at
In the event of a high volume of applications, we may not be able to invite all candidates who meet the minimum criteria to interview. However, we encourage you stay in touch and apply for future roles that match your interests.
All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.
Please note that post holders for this role will be required to receive security clearance to, at least, SC level. This requires the disclosure of spent and unspent convictions. Although convictions will be taken into account, any such information will not necessarily prevent you from obtaining a security clearance.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
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Contact point for applicants
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Recruitment team
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Further information