Job Description Role Overview: This role will lead and support heating-related projects across our housing association contracts and our private customer database. The role involves hands-on operational tasks including servicing and response maintenance of the heating systems as well as providing support to other engineers, conducting post-inspections and ensuring all works meet regulatory and quality standards. Reports to: Contracts Manager Direct Reports: N/A Working Hours: Monday Friday 7.30am 5.00pm Flexibility is required Participation in an on-call rota Benefits: Competitive salary Pension Life Assurance (terms apply) Health Cash Plan Membership Roles & Responsibilities: Provide advice and guidance to engineers Complete compliance checks Resolve complaints and issues with tenants as they arise Carry out technical inspections Complete quality control checks Complete response/servicing jobs when issued Attend ongoing problem dwellings to resolve issues as quickly as possible Build and maintain relationships with the client on site Any other duties deemed necessary by management Personal Specification: Essential Criteria: Must be Gas Qualified Must be a fully qualified or time served plumber Minimum of 2 years Experience working in heating response maintenance Desirable Criteria: Experience in a supervisory role Personal Characteristics: Be self-motivated and driven Ability to work as part of a team Strong communication skills Ability to work under pressure and to strict deadlines Ability to use own initiative High level of attention to detail Highly conscientious, reliable and punctual The H&A Group are an equal opportunities employer