Overview
Home Instead are renowned for the quality care we provide to our clients. It’s award winning, consistently excellent and why we were the first home care company in London to be rated as ’Outstanding’ by the Care Quality Commission, three times in a row. We’ve built this reputation because at Home Instead we love to care and we only recruit people that love to care and want to make a difference to our clients lives.
We are looking to grow our passionate and experienced management team. Are you warm and approachable and keen to be a part of a care company that is working hard to change the face of ageing and eager to take on the responsibility that comes with it to drive us on to greater success? Do you want to join a professional and compassionate team where attention to detail is just as important as the care we provide? Do you have a driving licence and access to a vehicle?
Job Purpose
You will have your own portfolio of clients ensuring the care we deliver is of the highest quality, ensuring compliance with all governing body requirements and legislation relevant to the service. You will also have responsibility for new clients, once our Business Development Manager has onboarded them, conducting risk assessments, writing care plans and managing medication requirements. You will liaise with the care professionals visiting your clients ensuring they are kept up to date with changes to their client’s needs.
The role
* To manage a portfolio of clients adhering to company policies, franchise and all regulatory standards
* To work closely with the Head of Client Experience, Service Manager and Field Care Supervisors to ensure your clients have the right care schedule and the Care Professionals supporting the client have been carefully matched and are trained and competent.
* Responsible for your client’s hospital discharge as required, especially when care needs have changed since admission to hospital including liaising with multi-disciplinary teams, discharge planners and ward staff to ensure safe discharge.
* Responsibility for liaising with social workers, GPs, Pharmacies, District Nurses and other community teams to ensure the care we are delivering is of the highest quality and safe.
* To be confident to refer clients to community services and support as their needs change.
* Promote the highest standards of care and service with a focus on person centred care.
* To liaise with family members, providing confident, professional advice and support for them also.
Person Specification
Essential
* Have at least 2 years Care Management experience
* Experience of Care Plan writing
* Knowledge of CQC regulations and Key Lines of Enquiry
* Have experience with People management systems
* Minimum of 5 GCSE’s A-C including Maths and English
* Live local to New Malden
* Good communication skills
* Good time management and prioritisation skills
* Be organised and have a professional appearance
* Caring
* Positive attitude
Remuneration
* Salary £34.000 - £38.000 per annum, subject to qualification and experience.
* Hours Monday – Friday / Full Time - 40 hours per week.
* Flexibility required to meet the business needs and the general requirements of a 24/7 care service.
* Contract: Permanent
* Job Type: Full-time
* Pension: Auto Enrolment
* Expenses: All reasonable out of pocket expenses and mileage at 45p per mile
* Technology: Laptop, Mobile Phone, Tablet
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Marketing and Sales
* Industries: Hospitals and Health Care
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