Changes that make it simpler for our Salesforce team to operate at scale while maintaining Amazon's high bar for platform integrity and security. As a Technical Program Manager on Amazon Freight's EU Business Operations team, you will support ongoing maintenance, configuration, and integrations. You will ensure new projects and integrations fit Freight's Architecture and own security reviews for new tooling and 1P and 3P integrations.
The successful candidate must have strong Salesforce technical knowledge, prioritize multiple work streams, be eager to learn, be a strong team player, and execute in a fast-paced environment. Our team culture encourages innovation, and we expect team members and management to take ownership of their program vision and execution of ideas. We seek someone who is a self-starter, approaches complex questions with data and curiosity, and digs below the surface to identify root causes.
Key job responsibilities
1. Develop and execute Salesforce Platform and Governance strategy and roadmap.
2. Work with stakeholders to deliver requirements that meet high standards and specifications.
3. Use a robust prioritization methodology to track, deliver, and communicate requirements through a clear roadmap.
4. Own end-to-end delivery of platform features, integrations, updates, including build, UAT, releases, and deployments.
5. Collaborate with EU and North American Salesforce & Sales Tools Teams to maintain quality integrations for the Commercial team.
6. Design, develop, and optimize automation of platform processes to enhance productivity and data hygiene, such as license management, permissions, and support tickets.
7. Navigate security and compliance standards to implement effective solutions, including developing threat models and technical design documents.
About the team
Our team values work-life balance, offering flexibility in working hours to help you find your personal and professional balance. We support mentorship and career growth, with a focus on knowledge sharing and developing team members into more skilled professionals.
Basic qualifications
* Experience in technical program management with software engineering teams.
* Managing cross-functional programs and release schedules.
* Building and evaluating system-level technical designs.
* Developing and executing product and technical roadmaps.
* Managing technical programs across teams, building processes, and coordinating releases.
* Owning and driving roadmap strategy.
* Working directly with engineering teams.
* System design experience.
* 3+ years of hands-on Salesforce configuration experience, including Lightning Experience.
Preferred qualifications
* Experience in project management disciplines such as scope, schedule, budget, and risk management.
* Defining KPIs and SLAs for business reporting.
* Salesforce Administrator certification.
* Knowledge of Agile, Scrum, Kanban methodologies.
* Strong attention to detail, organization, and problem-solving skills.
* 2+ years of Salesforce implementation in logistics, operations, or supply chain management.
About Amazon Freight
Amazon Freight provides logistics support across Europe and North America, offering sustainable and transparent freight solutions for various business partners. We seek a passionate Salesforce Administrator to support and enhance our Salesforce CRM, working with diverse stakeholders to align systems with organizational goals.
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