Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our cutting-edge X-ray systemsranging from low to high energyhelp customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a commitment to innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction.
The Role
We are seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of Rapiscan products across the UK and EMEA. In addition to hands-on technical work, you will manage a regional team of 510 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities
- Lead and coordinate a regional team of Field Service Engineers in daily service activities.
- Manage administrative tasks including stock control, preventive maintenance schedules, and shift rotas.
- Act as the primary point of contact for customer liaison and issue resolution.
- Communicate service updates and documentation effectively to the team via meetings, calls, and emails.
- Conduct annual performance reviews and support continuous professional develop...