Description This field-based Technical Services role reports directly to the UK Sales Manager and works closely with the wider sales team. The position is responsible for delivering technical support across a portfolio of Industrial Wood Coatings accounts, encompassing both direct customers and distributor-supplied clients. Responsibilities Provide timely and effective technical support to key customers, ensuring high levels of satisfaction and responsiveness. Adapt to evolving customer needs by prioritising technical support activities accordingly. Plan and execute line trials in alignment with customer expectations and project timelines. Organise and conduct site visits, preparing detailed reports as requested by customers. Support the laboratory team at Knottingley with technical expertise and collaboration. Maintain strong, constructive relationships with equipment manufacturers and ancillary suppliers relevant to our core market segments. Identify customer training needs and deliver tailored training sessions and presentations. Foster strong working relationships within customer teams to enhance collaboration and trust. Maintain visibility of commercial decisions and outcomes by working closely with the sales team to ensure alignment and shared goals. Qualifications Degree in Chemistry, Materials Science, or similar preferred. Strong knowledge of Sherwin-Williams Industrial Wood Coatings and application methods. Familiarity with customer equipment and processes. Excellent communication and interpersonal skills. Proven leadership and time management abilities. Technically skilled in product development and troubleshooting. Confident in customer-facing roles and training delivery. Willing to travel regionally and occasionally internationally. What We Can Offer… Strong focus on work-life balance Competitive compensation Generous company contributed pension Salary extras and additional holiday days purchase Life insurance Share incentive plan Career growth in a global, innovative company Industry leadership in protective coatings Access to Sherwin Academy for continuous learning Inclusive wellbeing, mental health, and ID&E programmes Supportive environment for women and diversity in the workplace LI-JR1