KPMG UK Birmingham, England, United Kingdom
Overview
Join to apply for the Telephony Analyst role at KPMG UK
Location: Birmingham – Hybrid – 2 days per week in the office
(ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK)
The Role
This role will assist the Analyst Support role in gathering the necessary information in order for cases to be completed in a timely manner to expected business timeframes.
You will interact with customers via both receiving inbound calls and making outbound chaser calls.
The role will involve accurately capturing customer details and performing validation and security checks as required.
Responsibilities
* Conducting inbound and outbound ‘first contact’ calls with customers
* Accurate data entry and processing
* All calls/tasks handled in line with agreed SLA
* Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required
* Ensure Information Security risks are effectively managed in line with client expectations and work extensively with KPMG internal information risk and ITS teams to apply appropriate standards
* Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards
* Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested
* Ensure quality is embedded within the work
* Develop strong knowledge of processes
* Experience of working in a customer service/operational environment
* Outbound and inbound call experience
* Working knowledge of MS Office - Excel, Word and Outlook
* Good administrative ability and accuracy in capturing customer information
* Articulate in both written and verbal communication
* Knowledge and understanding of KYC CDD/ EDD
* Experience of working in a financial environment
* Proven experience of working with multiple systems
* Working successfully in a target driven environment
Skills
* Effective communication
* Self-Motivated
* Adaptable
* Thrives under pressure
Core Competencies
* Integrity
* Driving Results
* Accountability
* Resilience
* Planning & Organising
* Decision Making
KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
Additional job details
* Seniority level: Associate
* Employment type: Contract
* Job function: Finance and General Business
* Industries: Business Consulting and Services, Banking, and Financial Services
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