Job Description
We are seeking a highly capable Senior Application Operations Engineer to manage, maintain and improve the Brightly Confirm (RMMS) application. This role ensures stability, integrity and performance across maintenance and asset management workflows and supports CPS and National Highways requirements.
* System Administration: Manage the Confirm (Routine Maintenance Management) Manage the Confirm (Routine Maintenance Management) system, ensuring it operates efficiently, remains stable, and is regularly updated to meet operational and compliance requirements.
* User Support & Training: Provide technical support, coaching and structured training to system users—including maintenance teams, planners, data analysts and management—to build capability and improve adoption.
* Data Management: Ensure data integrity, accuracy and compliance across assets, inspections, work orders and delivered maintenance activities, maintaining high‑quality datasets that support operational decision‑making.
* Configuration & Customization: Tailor system settings, workflows, forms, templates and reporting structures so that Confirm aligns with CPS operational processes and National Highways requirements.
* Process Improvement: Identify, recommend and implement system, workflow and data enhancements that increase efficiency in maintenance planning, work scheduling and asset lifecycle management.
* Stakeholder Engagement: Work collaboratively with internal teams, contractors, National Highways and the Brightly vendor to ensure system alignment with strategic objectives and contractual obligations.
* Application Support & Release Management: Maintain and support the Confirm RMMS application, including troubleshooting, issue resolution, patching, and coordinated release management.
* User & Security Administration: Manage user roles, permissions, authentication controls and auditability to ensure compliant and secure access management.
* Systems Integration Management: Manage integrations with GIS, BI platforms and mobility solutions, ensuring smooth data flow, reliability and operational continuity.
* Continuous Improvement Leadership: Drive continuous improvement in how Confirm is used across CPS, championing digital optimisation, improved data quality and enhanced workflow efficiency.
Qualifications
* Experience as System Administrator or Application Operations Engineer.
* Ability to learn RMMS/Confirm quickly via training.
* Understanding of highways maintenance and asset management.
* SQL proficiency and system configuration skills.
* Experience with GIS, APIs, integrations.
* Strong problem‑solving and communication skills.
* Knowledge of IT security and data protection.
Desirable Skills
* Highways or infrastructure experience.
* Knowledge of cloud platforms and mobility tools.
* Relevant ITIL/Microsoft/SQL/GIS certifications.
Additional Information
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
*Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*