Contract Details
Contract Type: Permanent
Role Type: Employment
Hours: Full time
Based: North Tyneside
Location: Tyne and Wear
Salary: £24,454 per annum
Application deadline: Friday, May 29, 2026
Job Description
Debt Support Officer – Social Welfare Team, working with Money Advice services.
Benefits
* Salary of £24,454 per annum
* Workplace pension scheme
* Generous leave entitlement starting at 24 days per year (in addition to bank holidays) and rising to 29 days with long service
* Paid Birthday Day off after 12 months service
* Employer Assistance programme with Health Assured offering 24/7 support and legal services
* Career development opportunities within the service with the opportunity to work towards full accreditation to deliver debt advice
* Develop skills through full training
* Work that makes a positive impact
* Town centre location with good transport links
* Positive working environment
Day to Day Responsibilities
* Providing general administrative support to our Money Advisers in the Social Welfare Advice Team
* Acting as the initial point of contact for clients across all relevant channels
* Managing calls from clients, third parties, other local Citizens Advice staff and partner agencies
* Processing information received from clients to contribute to the progress of their case
* Inputting and maintaining client data into internal case management systems
* Using the debt assessment tool to help gather information, including completing a budget, from clients in preparation of their appointment
* Sending appointment reminders, e‑signature requests and SMS to clients
* Collecting information from creditors, local authority and utility companies to support the work of the adviser
* Completion of the Adviser Learning Programme and Money Advice accreditation programme
Requirements
* Customer service skills or experience of working with people in the last 12 months
* Excellent IT skills, experience of Outlook 365 and SharePoint
* Ability to work constructively as part of a team
* Ability to communicate effectively with clients
* Ability to maintain boundaries and keep confidentiality
* Ability to undertake administrative tasks effectively
* Willingness to learn and attend training and supervision
* Well organised and attention to detail
* Experience of working to deadlines in a fast‑paced environment
Essential Skills
You will need a good working knowledge of Outlook 365, Word and Excel, proven strong customer service skills.
Equal Opportunities
North Tyneside Citizens Advice are an equal opportunities employer and are committed to promoting a diverse and inclusive workforce. Applications are welcomed and encouraged from all individuals who believe they fit the essential requirements of the job.
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