Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance?
We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers. In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Reporting to: Collections Manager
Crownhill, Milton Keynes / Hybrid Working.
5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.
Communicating with customers via digital channels (SMS, email and chat)
Working with customers who may be facing financial difficulties and working with them to come up with a solution.
Providing top-quality service to all customers.
To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
Following Snap’s strict policies and procedures.
Meeting call quality expectations.
Ensuring adherence to regulatory compliance and best practice.
Previous collections experience.
Familiar with regulatory requirements.
Successful track record of building strong relationships with customers and colleagues.
Competent with a PC and MS Office.
Attention to detail and rapport building.
Competitive salary and opportunities for professional growth
Flexible hybrid working arrangements to balance your work and personal life
Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more
this includes a basic criminal record and credit check.