Salesforce Knowledge Article Writer
Bromley, Kent
Up to £45,000 per annum
Fixed Term Contract 6 Months
Full time
As our Salesforce Knowledge Article Writer, you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams.
This is a fixed term contract for 6 months.
Your day to day will include:
* Develop and structure knowledge-based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles.
* Translate complex processes into easy-to-understand, step-by-step guides and FAQs, creating a virtual library.
* Work with subject matter experts to gather and validate information.
* Ensure articles align with branding, style guidelines, and best practices.
* Optimise content for searchability, findability and usability
* Deliver completed articles within the agreed-upon timeframe
Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.30am to 9.30am. After ...