Commercial Account Handler
Our client is an independent, award-winning commercial insurance broker with a strong reputation in the market. Due to continued growth and future expansion plans, they are seeking a Commercial Account Handler to join their team at their Darwen office.
Their office benefits from excellent transport links and offers on-site parking.
The Opportunity
We are looking for a motivated and passionate individual who is eager to contribute to the company’s growth and become a valued member of the team. This role offers the opportunity to have real input into day-to-day operations and help drive the business forward.
You will work closely with all departments and provide key support to the Director in managing their book of business.
Key Responsibilities
* Handling incoming enquiries
* Supporting and reporting directly to the Director
* Arranging new policies, renewals, and mid-term adjustments
* Preparing reports, insurance documentation, and presentations
* Coordinating renewal and new business meetings for the Director
* Managing the claims process from start to finish
* Maintaining accurate client records and data
* Negotiating with underwriters to secure the best terms, coverage, and pricing
* Building and maintaining strong relationships with clients and insurers
Essential Requirements
* GCSE Maths and English (Grade A–C / 9–4)
* Proven experience with commercial insurance products
* Experience using Acturis
* Strong communication and interpersonal skills
* Proficient in Microsoft Office
* Professional and detail-oriented approach
* Highly motivated with a proactive attitude
* Strong organisational and time management skills
* Analytical thinking and problem-solving ability
* Demonstrated track record in client retention
Desirable
* CII qualification (or working towards)
Package & Benefits
* 28 days annual leave (including bank holidays), increasing with service
* Access to employee discounts
* Private medical insurance (post-probation)
* Company pension scheme
* On-site parking
* Bonus scheme
* Working hours: Monday–Thursday 9:00–17:00, Friday 9:00–16:30
* Annual salary review