Electrical Engineer - Customer Support
Concept Resources are currently recruiting for a number of Customer support Engineers for one of its most valued clients based in Peterborough .
Job Title: Customer Support Engineer
Company: [Global Manufacturer – Power Test Equipment]
Salary: £35,000.00 per annum
About the Company
A global leader in the design and manufacture of power test equipment, specialising in Dynamometers and Load Banks, our client serves multinational organisations, utilities, government departments, and OEMs worldwide. Known for engineering excellence, high-quality manufacturing, and exceptional customer support, the company operates from a purpose-built facility with advanced CAD and production systems. ISO9001-certified and customer-focused, the business is committed to delivering high-performance solutions—right first time, on time, every time.
The Opportunity
An exciting opportunity has arisen for a to join the company's dynamic Customer Support team. This role is ideal for a technically skilled individual with experience in electro-mechanical systems and provide industry-leading service.
Key Responsibilities
* Deliver customer support for Load Bank and Dynamometer products via phone, email, remote access, and on-site visits.
* Handle warranty claims efficiently to meet customer and company expectations.
* Perform system-level and component-level testing and repairs (electro-mechanical).
* Travel worldwide to perform commissioning, maintenance, training, and support—often at short notice (usually up to one week, with occasional longer durations).
* Create and adhere to Risk Assessments and Method Statements to ensure safe working practices.
* Meet SLA deadlines and maintain quality standards.
* Produce detailed reports, fault analysis, certification, and commissioning documentation.
* Log all service interactions and resolutions in SAP B1.
* Analyse service trends and support warranty reporting.
* Collaborate with Sales, Design, and Production to improve products and support future business opportunities.
* Comply with all Health & Safety, Environmental, Quality, and Trade Compliance policies.
Qualifications & Experience
* Minimum ONC or equivalent in Electrical Engineering
* At least 5 years’ experience in a service engineering role involving global travel
* Preferably trained via a structured apprenticeship or formal program
Key Skills
* Strong track record in supporting and repairing industrial control systems
* Excellent organisational, interpersonal, and communication skills
* Proficient in technical documentation and customer reporting
* IT literate with experience in MS Office and ERP systems (SAP B1 preferred)
* Full UK Driving Licence and valid passport essential
What’s on Offer
* Salary: £35,000.00 per annum
* A varied and challenging role in a specialist, high-performance engineering environment
* Opportunities for global travel
* Competitive benefits package
* A supportive team and strong emphasis on professional development
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Reference ID: MFCSE