Service Manager Cardiff 27129/534M £55,000 - £60,000 plus car allowance and other benefits Benefits Package: A starting salary of £55,000 - £60,000 Car allowance Group pension scheme - contributions increasing after 1 year service Company laptop and Phone Free gym membership (after 1 year) Free healthcare (after 1 year) Due to continued investment and expansion, a fantastic opportunity has arisen for a Service Manager to join a market-leading business. This company is at the forefront of its industry and plays a vital role in delivering outstanding service to clients nationwide. Recognised as a Gold Investor in People, they offer genuine opportunities for career development, progression, and long-term growth. Role & Responsibilities: As Service Manager you will lead the service operations. This pivotal role involves managing a team of field-based service engineers and office-based administrative staff, ensuring the smooth delivery of maintenance, compliance, and customer service. Lead and manage a team of service engineers and office-based admin staff Coordinate service schedules, planned maintenance, and emergency call-outs Oversee customer service delivery and ensure timely resolution of issues Monitor KPIs, service performance, and client satisfaction Manage internal workflows, documentation, and reporting systems Conduct regular team meetings, performance reviews, and training initiat...