Role Overview
You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business‑as‑usual support.
Requirements
* A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
* Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
* Experience in configuring wireless networks and technologies.
* Unifi / Ubiquiti would give you a headstart!
* A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
* Possess a willingness to learn and co‑operate as part of a team.
* Excellent telephone manner is required along with friendly customer service skills.
* Attention to detail is very important.
* A logical approach to problem solving coupled with common sense.
* Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits after probationary period
* Subsidised health and dental care
* Employee Assistance Programme (EAP)
* Life assurance (3x salary)
* Pension contribution – 5% company contribution
* Generous holiday entitlement
* One day off for birthday
* Half price internet connectivity
* Department incentives
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
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