Job Summary Role Title: Housing Supply Administrative Assistant Hours: 36 per week (Mon-Fri) Location: Lynton House Reports to: Housing Supply Team Leader ? Role Purpose To support the Housing Supply Team with administrative functions related to: Housing register assessments under the Housing Act 1996 Allocations of council/registered provider homes and temporary accommodation PRSO placements (Private Rented Sector Offers) Storage/removals coordination for homeless households ?? Key Responsibilities: 1. Strategy & Planning Maintain records and systems for housing allocations Prepare responses to data or subject access requests Allocate housing register assessments and upload documents 2. Operations & Support Support void (vacant property) listings and allocations Issue offer and nomination letters Process temporary accommodation allocations Coordinate removals/storage requests for homeless applicants 3. System Management Ensure electronic records are accurate and up to date Track, monitor, and report on housing allocations and assessments Maintain internal audit trails and assist with FOIs, complaints, etc. 4. Communication Act as a professional point of contact for customers and external agencies Collaborate effectively with internal teams, RPs, and stakeholders 5. Performance & Standards Ensure targets and KPIs are met (e.g. void turnaround times) Generate and manage statistical data and reports ? Working Relationships External: RPs, choice-based letting systems (e.g. Abritas), councils, advocates, advice agencies Internal: Housing Solutions, Housing Management, Voids Team ? General Requirements Maintain confidentiality (Data Protection Act, Caldicott principles) Comply with council policies on equality, health & safety, safeguarding, and conduct Participate in training, performance improvement, and flexible duties as needed If you're preparing for this role (e.g., writing a supporting statement or CV), I can help you draft something aligned with the job description. Just let me know! Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free