Join Our Team at Finning (UK) Ltd!
Are you ready to make a difference in the world of customer service? At Finning Power Rental, we are on the lookout for a passionate
Customer Service Controller
to elevate our customer experience and optimize our resources. As a leader in temporary and emergency power solutions across the U.K. and Ireland, we pride ourselves on being the largest global dealer of Cat® products and services. Your Role: What You'll Do
As a Customer Service Controller, you will: Lead the Service Engineering Team:
Understand and respond to customer requests, assess priorities, and identify actions with agreed timelines. Ensure Fleet Availability:
Adhere to processes for inspections, repairs, and maintenance, keeping all data up-to-date. Maximize Engineer Productivity:
Plan jobs effectively and allocate resources to meet customer needs. Manage Job Progress:
Oversee every stage of job completion to ensure satisfaction. Drive Best Practices:
Implement 5-star contamination control through audits and operational excellence. Communicate Effectively:
Liaise with customers to ensure mutual benefits and resolve issues promptly. Maintain Accurate Work Orders:
Open and close work orders to maximize billing accuracy. Identify Opportunities:
Address safety reworks and keep systems updated with accurate job and fleet information. Engage Employees:
Foster a consistent approach within the team, using engagement surveys as a guide. Ensure Safety:
Implement procedural changes to maintain site security and promote safe practices. What We’re Looking For: Requirements
Customer Service Skills:
Ability to build strong relationships with clients. Planning and Organization:
Excellent skills to manage multiple tasks efficiently. Attention to Detail:
A keen eye for accuracy in all aspects of work. Interpersonal Skills:
Strong communication and negotiation abilities. IT Proficiency:
Familiarity with Excel, Teams, and Outlook is essential. Team Player:
Works well in a collaborative environment. Health & Safety Champion:
Commitment to promoting safe practices. Knowledge & Skills
Understanding of diesel generator products and engine/fuel control systems. Familiarity with M3/INFOR systems (training provided). Parts identification and ordering through SIS/manuals and part.cat.com. Knowledge of warranty processes and commissioning. Why Finning? The Benefits
As a valued member of our team, you will enjoy: A competitive salary and annual bonus. 25 days of annual leave plus bank holidays (with the option to purchase an additional 5 days). A laptop and phone to support your work. Generous reward schemes, life insurance, and healthcare benefits (medical, optical, dental, and more). Enhanced maternity and paternity packages, along with family-friendly policies. Flexible working options and support from a dedicated team of Mental Health First Aiders. Opportunities to support your charity of choice through “Give As You Earn” and recognition awards for length of service. Join Us!
If you’re excited about being part of an industry-leading organization that values diversity and inclusion, we want to hear from you! At Finning, we are committed to creating a welcoming environment for all individuals. We encourage applicants from all backgrounds and identities to apply. Let’s work together to achieve great things!