Job Title : Administrator Directorate: Services Department: Local Services Salary: £22,932 - £23,480 per annum Northern Ireland, Belfast - Lanyon Building Working hours per week: 35hrs - Permanent Closing Date: 24 December 2025 An exciting opportunity has arisen at the NSPCC Young Witness Service for an enthusiastic and dynamic administrator to join the team. The NSPCCYoung Witness Service is currently delivering services supporting young people who are required to attend court as prosecution witnesses. The successful candidate would support practitioners and managers to deliver the service. Why work with us? Are you an experienced administrator who can: Perform well under pressure Organise and prioritise your own workload Respond to deadlines Deal with sensitive material Work flexibly as part of a team. Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. If you require further information about the post please visit our website. Context and Background The NSPCC's purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. We have been fighting for childhood for the last 130 years and our organisational strategy for 2021-2031 is enabling the NSPCC to achieve greater change for children and inspiring others to join us in the fight for childhood. Our services help children who've been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. We work directly with children and families through our national and regional hubs across the UK and Channel Islands. We also give support to thousands of adults and young people in need through the NSPCC Helpline and Childline. We work with schools up and down the country through our Speak Out Stay Safe programme, helping children to keep themselves safe. Our local services support children and families throughout the UK and Channel Islands. We provide therapeutic services to help children move on from abuse, as well as supporting parents and families in caring for their children, We help professionals make the best decisions for children and young people, and support communities to help prevent abuse from happening in the first place. The NSPCC Young Witness Service provides support and assistance to children and young people under 18-years old who have to attend court as witnesses across Northern Ireland. It's free, independent and confidential. We work closely with the Public Prosecution Service, Police Service Northern Ireland, Northern Ireland Court and Tribunal Service and other statutory and voluntary sector organisations in a unique and dynamic environment. Job purpose working alongside the Senior Administration to provide efficient and effective administrative support to the Partnerships Service Manager, Team Manager and Children's Services Practitioners, working within NSPCC Procedures and Core Standards. This may include providing administrative support on a virtual basis. Some travel within may also be required. Providing an efficient and effective reception service. This will include regularly acting as the first point of contact for children and young people visiting the hub and when required looking after them before appointments, accompanying them to meeting rooms and supervising them on their return to reception. Key relationships - Internal ThepostholderwillreporttotheSeniorAdministratorandprovideadministrative support to the YWS team.It is expected thatthepostholder will have contact with colleagues working in other regional/national hubs. Key relationships - External Thepostholderwillhavecontactwithserviceusersandmembersofthepublic. Main duties and responsibilities Administrative Support Audio/copy typeletters,memos,caserecords,andother documents andutilise theNSPCCChildren's InformationDatabaseto enterreferraldetailsandprocessinformation/update database as appropriate. Deal with incoming/outgoing mail/emails including opening and distributing mail/emails,responding to basic enquiries (e.g.standard requests for information)andcross-referencingcorrespondencereceivedtoindividualcase files. Undertakeroutineadministrativetaskssuchasphotocopying,faxing,shredding and filing. Organiseandminutemeetings/events,including co-ordinatingdates,booking venues, organising refreshments Maintaindiariesfortheteam,includingmakingappointmentsontheirbehalf. Troubleshoot minor computer problems for the team, taking advice from Information Services department as necessary. Reception / Switchboard Answercalls,takemessagesordirectcallsasappropriate. Passonansweringmachinemessagesasappropriate. Receiveclientsandvisitorstotheoffice,includingchildrenandyoungpeople,and directthem orinform colleagues of their arrival as appropriate. Ensure that appropriate security measures such as signing in and out and wearing visitor passes are followed. Ensure that all callers and visitors are dealt with sensitively, courteously and efficiently. Ensure that areas where visitors are received are kept tidy at all times. Any other job-related duties as assigned: Although the core duties of the post are set out within the job description, a flexible approach to work is essential. The post holder may be required to adapt the above duties to take account of changes to working practices (e.g. the introduction of new technology). Responsibilities for all Staff within the Services Directorate A commitment to safeguard and promote the welfare of children, young people and adults at risk. TocomplywithallrelevantNSPCCsafeguardingpolicies AcommitmenttoapplyingNSPCCValuesandBehaviourstoall aspectsofwork To maintain an awarenessof own and other'shealth and safety and comply with NSPCC's Health andSafety procedures To comply with NSPCC Diversity and Equality policies and practices and work in a manner which facilitates inclusion. TomaintainanddevelopcompetenceintheuseofITsystems. To manage confidential and/or sensitive information in accordance with NSPCC policies and Data Protection and GDPR regulations Person specification Good working knowledge of Microsoft Office Cine. Word, Excel, PowerPoint, Outlook, Calendar) and the ability to adopt this knowledge to use our bespoke Microsoft based packages. Experience of working in an office environment providing secretarial/administrative support. Ability to work under pressure to draft and produce accurate e-mails, letters, notes of meetings and other documents - often to tight deadlines. Ability to work flexibly as part of a team. Proven ability to prioritise and organise own workload effectively. Basic numeracy skills in order to collect/collate statistical information accurately. Ability to communicate clearly, with colleagues, service users and members of the public being sensitive to people's rights irrespective of their age, race, disability, gender, colour, sexual identity or class. Ability to work on own initiative Ability to deal appropriately with sensitive and confidential material. Ability to travel to other locations within the region/nation when required. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate. All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.