At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express’s Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies and large corporations around the world.
Within GCS, the Global & Large (G&L) organization is focused on acquiring and developing our largest corporate customers.
How will you make an impact in this role?
Within this organization, the Strategy, Governance, & Transformation team is focused on advancing the G&L growth and change management strategy in symbiotic partnership with leadership. The Manager, Transformation will be a critical member of this team focused on go to market and holistic change management to the Field, and will have a unique opportunity to help chart success in close partnership with the GCS Sales and Client Management organizations. The role will operate in a fast-paced, dynamic environment with senior leadership exposure, and will represent the strategic bridge between customer experience, business growth, and change management execution - advocating for customers, driving readiness, connecting strategy to execution and go to market, and creating enterprise stability during transformation.
Key Responsibilities:
1. Critically analyze existing opportunity areas for the Field to further enable growth
2. Lead holistic oversight of initiatives impacting prospect and customer experience to protect retention and growth and develop strategic narrative linking changes and growth
3. Structured oversight and preparedness across change initiatives – executing with a holistic perspective and customer mindset
4. Linking changes, strategy, and customer experience
5. Connecting customer insight to enterprise strategy and change execution
6. Analysis, prioritization, and intelligent execution
7. Advocating for G&L prospects and clients
8. Developing data-driven insights to support go to market initiatives and strategic approach and principles
9. Partner with stakeholders in Sales, Client Management, Sales Enablement, Product, Marketing, GMNS Center of Excellence, and others to optimize profitability, efficiency, and productivity for Field Facing colleagues
Minimum Qualifications:
10. Exceptional project management skills with ability to multi-task and prioritize in a fast-paced environment
11. Strategic thought leader with ability to drive forward initiatives independently in a fast-paced environment
12. Strong attention to detail
13. Customer-first mindset to understand the realities the Field is facing with an ability to understand the complexities of the global operating environment
14. Strong story-telling skills with ability to bring together initiatives into a holistic, cohesive view for the Field
15. A track-record of ideating and driving forward initiatives based on identified gaps – from vision to execution
16. Ability to pivot quickly and manage through change
17. Outstanding analytical and problem-solving skills, with proven ability to synthesize complex inputs into clear tangible recommendations
18. Excellent communication skills – both written and verbal – with comfort presenting to senior audiences
19. Enthusiastic collaborator with the ability to influence across a sophisticated partner map
20. Intrepidness in thoughtfully questioning the status quo
21. Positive mindset and team player
22. Bachelor’s Degree or relevant experience required
Preferred Qualifications:
23. Knowledge of corporate payments landscape and client management / operations experience
24. Consulting experience
25. Data Insights and analytics experience
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
26. Competitive base salaries
27. Bonus incentives
28. Support for financial-well-being and retirement
29. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
30. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
31. Generous paid parental leave policies (depending on your location)
32. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
33. Free and confidential counseling support through our Healthy Minds program
34. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.