We are seeking an experienced Air Freight Operations Specialist to join our team on a 4 on / 4 off shift pattern 7am to 7pm. This role is integral to ensuring smooth and efficient handling of air freight consignments, delivering exceptional service to our clients, and maintaining compliance with HMRC regulations.
Core Capabilities
Excellent communication and organisational skills.
Strong knowledge of AOG/NFO & Express operations.
Professional approach to work.
HMRC Customs procedural knowledge, including import/export entry submissions.
Confident using computer systems including Excel, CRM databases, BoxTop, and CDS.
Customer-focused with the ability to build strong relationships and thrive in a target-driven environment.
Key Responsibilities
Deliver exceptional customer service to Express clients on a day-to-day basis.
Manage operational shared email inbox and ensure smooth workflow of consignments.
Follow up and resolve operational issues and customer service concerns promptly.
Responsible for accurate and timely sales invoicing and job costing.
Process import/export documentation and create/submit Customs Entry Declarations.
Stay informed on market trends, company products, services, and industry news.
Establish and maintain strong internal and external relationships.
Document client business processes and requirements thoroughly.
Ensure compliance with HMRC export and import entry regulations through self-auditing.
Maintain accuracy of export and import entry declarations.
Monitor inbox and respond to emails in a timely manner.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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