Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of its locations and team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. The successful candidate will be joining our newly refurbished Spa, rooted in the rhythms of the Mediterranean, Irene Forte Spa, is a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh. Discover bespoke rituals using Irene Forte Skincare’s award-winning vegan products (Manicurist, Davines), innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy. As a valued part of the Forte family, you will: Be able to perform all guest care and treatments offered in our Spa Brochure Deliver outstanding customer service and care to our guests Ensure the expectations of our guests are met at all times, and they feel pampered Act naturally in all your communications Be knowledgeable of the hotel and our products Ensure compliance with hotel policies, procedures, and safety standards Build and maintain strong client relationships, encouraging repeat visits and referrals The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totalling 39 hours per week. Who are we looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. Our minimum requirements: A minimum of 2 years as an experienced therapist in a 5 star environment. HND level 3 in Beauty or Holistic Therapist is required We are looking for team members who bring: High personal and professional standards Excellent communication skills with colleagues and guests Good practical knowledge of the role and product Enthusiasm for learning and personal growth A passion for delivering service excellence Genuine pride in their work Team spirit and trustworthiness Positive and professional demeanor in all interactions Exceptional presentation skills Teamwork to ensure seamless service Why work with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks: Discounted rates across our collection of iconic hotels Extensive learning and development opportunities Meals on duty, laundry of uniforms Social activities and events Recognition programs Annual awards Occupational Pension Scheme 50% discount on food and beverages 25% discount on Spa Treatments 20% discount on Health Spa products Cycle to Work Scheme Local Retailer Discounts Employee Assistance Programme Discretionary service charge Expected package £32,500 gross per annum (salary plus discretionary service charge) Ready to take the next step in your caree r? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.