Customer Service Advisor
Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who specialise in easy monthly instalments for auto service and repair, extended warranty subscriptions, dental, veterinary and more.
The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.
The hourly rate for this role is £12.21 and is a temporary position.
Benefits and Package for a Customer Service Advisor:
Salary: £12.21 per hour
Hours: Monday - Friday, 8am - 5pm
Contract Type: Temporary
Location: Banbury
Smart, Casual dress
Company events
Company pension
Referral programme
Transport links
Training provided on siteKey Responsibilities of a Customer Service Advisor:
Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
Dealing with customers about their upcoming payments or accounts.
Deal with customer queries looking to resolve them at first instance.
Maintain active communications with all stakeholders, seeking to always manage expectations. Key Skills and Experience of a Customer Service Advisor:
You should have a positive "can do" attitude and be enthusiastic to learn new skills
You should want to exceed both your own and the customer's expectations
Excellent communication skills, both written and verbal is required with a good telephone manner
Experience in FCA Regulated Background is preferred If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Business)