Join to apply for the Police Enquiry Officer role at Devon and Cornwall Police
Salary: £26,106 rising by yearly increments to a maximum of £28,653 per annum + Excellent Benefits including Government Pension
Type of employment: Permanent
Closing Date: 16/09/2025, 12:00
About the role
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.
The role includes:
* being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means;
* providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, “signposting” to partner agencies;
* receiving and recording information appropriately and accurately;
* dealing supportively and reassuringly with witnesses, victims, and the general public, escalating to other police resources where appropriate.
The Police Enquiry Office will be open from Monday to Saturday.
Benefits
* A competitive salary with yearly increments.
* 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
* Sick pay allowance, variable in accordance with length of service.
* Supportive training and mentoring, including with IT and systems.
* Access to the Blue Light Card Scheme for discounts and services.
* Access to Group insurance scheme (via salary sacrifice scheme).
* Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
* Continuing Professional Development.
* Making a difference within your community.
What we are looking for from applicants
* Proven customer focus approach.
* Excellent communication skills, including experience of dealing with conflict.
* Ability to work under challenging and difficult circumstances.
* Effective team working skills.
* Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
* Full driving licence, unless prevented by reason of disability.
Initial training
There will be a requirement for successful candidates to:
* Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
* You will be required to travel to other Stations, regardless of your base station, for further training.
* You will be able to claim overtime for these additional hours for training purposes.
Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
Further information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers at: PEOsupervisors@devonandcornwall.pnn.police.uk
Please remember once you have submitted your application form it may be shortlisted before the closing date.
Apply and additional information
Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact.
PLEASE NOTE: When asked how you found out about this vacancy, please select LinkedIn.
Location: Ilfracombe, England, United Kingdom
Note: This job posting is for illustration purposes and reflects the current role details.
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