Job Description
About Us
For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.
Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
As a Mid-Market Account Manager, you’ll be responsible for retaining and growing revenue across a defined customer base, while identifying and securing new business opportunities. You’ll promote the full TalkTalk Business portfolio, build strong client relationships from C-level down, and work collaboratively across teams to deliver value and drive customer success.
Responsibilities
The responsibilities for the role include, but are not limited to:
* Manage and grow a portfolio of mid-market accounts, building long-term relationships with key stakeholders.
* Conduct regular strategy and review meetings to identify opportunities and strengthen engagement.
* Achieve revenue and Total Contract Value (TCV) targets through upselling, cross-selling, and new business development.
* Convert leads into qualified opportunities and close deals through effective pipeline management.
* Act as the main point of contact for customer projects and requirements, becoming a trusted advisor.
* Collaborate with internal teams (e.g. Pre-Sales, Commercial, Customer Services) to deliver seamless customer experiences.
* Maintain accurate CRM records and provide reliable sales forecasts.
* Support marketing initiatives and follow up on campaigns to maximise engagement.
* Participate in training and self-development to stay current with products and market trends.
* Take ownership of customer issues, ensuring timely resolution and positive outcomes.
Skills and experience we are looking for
* Experience in telecommunications and account management, with a strong understanding of commercial drivers.
* Knowledge of relevant technologies such as SD-WAN, Cisco Meraki, and hosted telephony is advantageous.
* Ability to clearly communicate value propositions to clients and stakeholders.
* Strong organisational skills with the ability to manage competing priorities and meet deadlines.
* Proven ability to forecast accurately and manage a robust sales pipeline.
* A proactive, solutions-focused mindset with a commitment to continuous learning.
* Comfortable working independently and collaboratively, sharing knowledge and supporting team success.
* Adaptability to new systems, processes, and a dynamic business environment.
* Excellent written and verbal communication skills, with a customer-first approach.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
* Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
* Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
* Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
* Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
* Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
Be #ACE!
Be Ambitious, Be Connected, Be Empowered.
We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.
We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.