Information technology support engineer

Job Description

Role: 2nd Line Support Engineer

Salary: £40,000 DoE

Location: Liverpool

Requirements: Driving Licence & MSP Experience


A fantastic opportunity has arisen for an experienced 2nd Line Support Engineer to join a fast-growing, Liverpool-based Managed Service Provider. This role is ideal for a technically strong, service-driven individual who thrives in a fast-paced environment and is looking to progress within a growing business.


The company delivers innovative services to a diverse client base. Known for its modern approach, collaborative team, and use of cutting-edge technologies, the business has built a strong reputation for delivering high-quality, reliable solutions.


The successful candidate will bring solid experience in 2nd line support within an MSP environment and possess strong skills across Microsoft 365, networking, and server technologies. This is an office-based position with some travel to client sites. The company are hoping that the successful candidate will become the Support Team Lead.


Key Responsibilities:


This is a varied role, acting as a point of escalation and support for the junior team. There is also an opportunity for project work here too.

1. Act as an escalation point for 1st line engineers.