Technical Services Manager – High-Growth FMCG Opportunity
Salary: £50,000–£55,000 + excellent benefits including 25 days holiday + bank holidays
Are you ready to take the next step in your career with a fast-growing, category-redefining FMCG business?
We are looking for a Technical Services Manager to strengthen the technical foundation of the business as it scales. This is a hands-on, Technical Services leadership role reporting directly to the Head of Technical, giving you the chance to own technical services activity across raw materials, customer specifications, and retailer portals, while shaping standards, building capability, and making a visible impact.
Why this role is exciting:
* Lead all technical services activity, ensuring the site is always audit ready and standards support growth
* Drive supplier approval, raw material control, and customer specification management to the highest standard
* Shape ways of working and build a value-adding technical function as the business scales
* Opportunity to work closely with cross-functional teams, supporting trials, change, and growth initiatives
* Be part of a fast-paced, high-growth FMCG brand, where your work directly enables business success
Key Responsibilities:
* Own day-to-day technical services delivery across raw materials, customer specifications, and retailer portals
* Manage customer specifications end-to-end, including writing, reviewing, updating, and submitting
* Lead supplier approval processes, including risk assessment, documentation review, and ongoing compliance
* Maintain accurate technical documentation and records to support audits and growth
* Act as the technical point of contact for customer queries relating to specifications, compliance, and product information
* Support site and supplier audits, including preparation, documentation, and follow-up actions
* Partner with procurement, production, and project teams to ensure technical services enable operational execution and scale-up
* Establish standards, coach stakeholders, and help build future capability within the technical services function
Who we’re looking for:
* Recent hands-on experience writing and managing customer specifications end-to-end
* Confident using customer or retailer portals for submissions, updates, and compliance documentation
* Strong supplier approval experience, including assessment, documentation review, and ongoing compliance management
* Good working knowledge of relevant legislation and technical standards in food and drink manufacturing
* Comfortable being hands-on, detail-focused, and embedded on site
* Practical, organised, and able to work at pace with strong prioritisation skills
* Ambitious individuals hungry to build systems, raise capability, and make a visible impact
Nice-to-have experience:
* Route to role through specifications technologist or technical services progression
* Experience in retailer supplier environments with high expectations and portal standards
* Some factory-facing experience, bringing a pragmatic, hands-on style
* Experience supporting or leading audits with confident technical judgement under pressure
What success looks like in the first 6 months:
* Technical services activity stabilised and operating with clear standards and rhythms
* Customer specifications and portal submissions accurate, timely, and fully owned
* Supplier approval and raw material control tightened with clear expectations and visibility
* Audit readiness improved with cleaner documentation, fewer gaps, and faster close-out of actions
* Stakeholders feel supported, confident, and clear on technical expectations
* Clear plan established for how technical services capability should evolve as volume and complexity grows
If you are ready for a hands-on, high-impact role in a fast-growing, ambitious FMCG business, and want to make a real difference in technical services, we'd love to discuss the role in more detail